Sales Policy – Botis.xyz

Welcome to Botis.xyz, your premier destination for high-quality hair tools designed to elevate your hairstyling experience. Our sales policy outlines the terms and conditions of your purchase to ensure a smooth and enjoyable shopping journey. Please read the following information carefully.

1. Order Processing

At Botis.xyz, we strive to process all orders efficiently. Orders are typically processed within 1-2 business days. After your order is confirmed, you will receive a confirmation email containing your order details and tracking information once your items have shipped. Orders placed after 3 PM (CST) or on weekends will be processed the next business day.

2. Shipping and Delivery

We offer reliable shipping options to ensure your hair tools arrive safely and on time.

  • Standard Shipping: Generally takes 3-7 business days within the continental United States.
  • Expedited Shipping: Available at checkout for faster delivery options.

Free Shipping

Enjoy free shipping on orders over $50 within the continental United States.

International Shipping

Currently, Botis.xyz only ships within the United States and does not offer international shipping.

3. Payment Methods

To provide you with a convenient shopping experience, we accept a variety of secure payment methods, including:

  • Visa, MasterCard, American Express
  • PayPal
  • Apple Pay
  • Bank Transfers

All transactions are processed through secure payment gateways to protect your financial information.

4. Returns and Refunds

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may return or exchange items within 30 days of the delivery date.

Return Eligibility

To qualify for a return:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • A valid proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items:

  • Customized or personalized hair tools
  • Clearance or final sale items
  • Items showing signs of use or damage

Refund Process

Once we receive and inspect your returned item, we will notify you of the refund approval status. If approved, your refund will be processed within 5-7 business days and credited back to your original payment method. Please note that shipping fees are non-refundable.

5. Customer Support

If you have any questions or require assistance, our customer service team is here to help!

  • Email: botisstore@gmail.com
  • Phone: 337-480-7426
  • Address: 3439 Sarah Drive, Lake Charles, Louisiana, United States

Our support hours are Monday to Friday, 8 AM – 5 PM (CST).

6. Privacy and Security

We value your privacy and are committed to protecting your personal information. For more details, please refer to our Privacy Policy.

7. Changes to Our Sales Policy

Botis.xyz reserves the right to update or modify this sales policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.

For any further inquiries, please contact us at botisstore@gmail.com or call 337-480-7426. Thank you for choosing Botis.xyz for your hair tool needs!