REFUND AND RETURNS POLICY

We stand by the quality of our mini humidifiers and want you to be completely satisfied with your purchase. If you experience any issues, our Refund and Returns Policy ensures a smooth resolution process.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Returns must be requested within 30 days of delivery.
  • The product must be unused, in its original packaging, and in resellable condition.
  • Proof of purchase is required for all returns.

2. Non-Returnable Items

Certain products cannot be returned due to hygiene and quality control reasons:

  • Used or damaged items that are not due to manufacturing defects.
  • Products purchased during clearance sales or marked as “Final Sale.”
  • Items returned after 30 days from the date of delivery.

3. Refund Process

Once your return is received and inspected, we will process your refund as follows:

  • Refunds will be issued within 5-7 business days to the original payment method.
  • If the returned item does not meet our return conditions, we may deny the refund or offer store credit instead.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect product).

4. Exchange Policy

We are happy to provide an exchange if you receive a defective or incorrect product.

  • Exchanges are available within 30 days of receiving the product.
  • If your item is defective or damaged, please contact us at info@botis.xyz with your order details and photos of the issue.
  • We will arrange a replacement at no additional cost to you.

5. Warranty & Product Support

We stand by the durability and performance of our mini humidifiers.

  • All products come with a one-year limited warranty covering manufacturing defects.
  • If you experience any issues after the return period, contact us for troubleshooting assistance or warranty claims.

6. How to Initiate a Return or Exchange

If you need to return or exchange a product, follow these simple steps:

  1. Email info@botis.xyz with your order number, reason for return, and any supporting photos.
  2. Our team will review your request and provide return instructions, including the return shipping address.
  3. Ship the product back to us in its original condition and packaging.
  4. Once received, we will process your refund, exchange, or store credit accordingly.

Contact us

If you have any questions or need assistance with your order, feel free to reach out to us. Our 24/7 customer support is here to help.

📞 Phone: (865) 458-4313
📧 Email: info@botis.xyz
🏢 Address: 3801 Dulaney Dr, Harvey, New York, United States

At Botis.xyz, we are committed to providing exceptional service and high-quality mini humidifiers for office professionals. Thank you for choosing us!