Refund and Returns Policy for Botis.xyz

At Botis.xyz, we strive to ensure you are completely satisfied with your hair tools purchase. If for any reason you are not fully satisfied, our Refund and Returns Policy outlines the steps for returning items and requesting a refund. Please review the policy below.

1. Eligibility for Returns

  • Return Period: You can return unused and unopened items within 30 days from the date of delivery.
  • Condition: Products must be in new, unused, and resalable condition with the original packaging intact to be eligible for a return.

2. Return Process

  • Initiate a Return: To start a return, please contact us at botisstore@gmail.com or call us at 337-480-7426. Our customer service team will provide you with return instructions and, if necessary, a prepaid return shipping label.
  • Return Shipping Fees: Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • Return Authorization: All returns must be authorized by our customer service team. Unauthorized returns will not be accepted.

3. Refund Process

  • Refund Approval: Once we receive and inspect the returned item, we will notify you of the approval status of your refund.
  • Refund Method: Approved refunds will be issued to your original payment method.
  • Processing Time: Refunds are typically processed within 5-10 business days after approval. Please note that it may take additional time for the refund to appear on your statement, depending on your payment provider.

4. Exchanges

  • Defective or Incorrect Products: If you receive a defective or incorrect item, please contact us within 7 days of receiving your order to arrange for an exchange.
  • Exchange Process: We will provide return instructions and ship a replacement once the original product is returned.

5. Non-Refundable Items

  • Some items are non-returnable, including:
    • Final sale products.
    • Products that have been used, opened, or no longer meet the return condition requirements.

6. Contact Information

For assistance with returns or inquiries about our policy, please contact us:

Thank you for shopping with Botis.xyz! We are committed to providing a smooth and easy return process and excellent customer service.