Sales Policy for Botis.xyz: Hair Tools

Welcome to Botis.xyz! We are dedicated to providing high-quality hair tools to help you achieve professional results at home. Our Sales Policy outlines the key details regarding your purchases, order processing, shipping, returns, and refunds. By shopping with us, you agree to the terms listed below.

1. Order Processing

  • Once you place an order, you will receive an order confirmation email with your purchase details and estimated delivery date.
  • Orders are processed within 1-2 business days. After the order is confirmed, no further changes or cancellations can be made.

2. Shipping and Delivery

  • Domestic Shipping: We offer reliable shipping within the United States. Most orders are delivered within 3-7 business days, depending on your location.
  • Shipping Fees: Standard shipping rates apply to all orders. Enjoy free shipping on orders over $50.
  • Tracking Information: Once your order is shipped, you will receive tracking information to follow the delivery progress.

3. Return and Refund Policy

  • Return Period: You can return unused and unopened products within 30 days of receiving your order.
  • Return Process: To initiate a return, please contact us at botisstore@gmail.com or call us at 337-480-7426. Our customer service team will provide return instructions and, if applicable, a prepaid return shipping label.
  • Refund Process: After receiving and inspecting the returned item, we will issue a refund to your original payment method. Refunds are processed within 5-10 business days.

4. Exchanges

  • Defective or Incorrect Products: If you receive a defective or incorrect product, please contact us within 7 days of receiving your order to request an exchange.
  • Exchange Process: We will assist with the return of the defective product and ship a replacement once the original product is returned.

5. Payment Methods

  • We accept major credit cards and PayPal for payment.
  • Pricing: All prices are listed in USD. We reserve the right to adjust prices without prior notice.
  • Sales Tax: Sales tax will be applied based on state and local tax laws.

6. Contact Information

For any questions or assistance with our Sales Policy, please contact us:

Thank you for choosing Botis.xyz for your hair tool needs! We are committed to providing you with high-quality products and excellent customer service.